Frequently asked.

Our nightly rates are about 15% lower here than on Airbnb for the same home and dates, on stays under 28 nights. There are no booking or service fees, and you deal with us directly: the same property, the same standards, the same hosts.

We process payments through Stripe — the same payment processor used by Lyft, Shopify, and most modern online businesses. Your card never touches our servers. We accept Visa, Mastercard, Amex, and Discover.

Yes — a temporary authorization hold goes on your card on your check-in day. It's a hold, not a charge: no money leaves your account unless we capture part of it for documented damage, excessive cleaning or a Terms violation, and we notify you with an itemized amount. The hold is released automatically when you check out. The amount (usually $200) is shown at checkout for your property.

Direct bookings are non-refundable unless you add Cancellation Protection at checkout (20% of your stay total). With it you can cancel for any reason until 24 hours before your check-in time — the exact date and time is shown at checkout — for a refund of everything you paid except the Cancellation Protection fee (Terms § 7). Bookings made before 11:00 p.m. Eastern Time on September 30, 2026 keep the refund terms they were booked under. Email us if there's an emergency.

3:00 PM on your arrival day. Early check-in from 1:00 PM can be added when the home is ready, at your property's price (shown when you book or in the guest app).

11:00 AM on your departure day. Late check-out until 1:00 PM can be added when the schedule allows, at your property's price.

Every property has a smart lock. Your personal door code is sent on your arrival day once you complete online check-in: a photo ID of the guest named on the booking, an e-signature, and a temporary card hold. No key handoff, no meeting required. You arrive on your own schedule.

No problem — your door code works 24/7 from 3 PM your check-in day through 11 AM your check-out day. Drive safe and let yourself in whenever you arrive.

Free parking is included at every property. Most downtown properties have a dedicated lot, and our whole-home stays in Cave Spring have a private driveway.

Pet policies vary by property. Some are pet-friendly with a small fee; others are no-pets. Email us before booking if you're traveling with a pet — we'll match you to a property that works.

Yes, every property has gig-speed WiFi included. The network name and password are sent to you by text and email, and are also in the unit.

Yes — every property comes stocked with linens, towels, toilet paper, paper towels, soap, shampoo, and basic kitchen supplies. Hotel-level prep, with a kitchen.

No. Smoking and vaping aren't allowed anywhere at our properties, indoors or outdoors (patios, balconies, yards and parking areas included). Your property may have sensors that detect smoke or vapor; smoking or vaping inside is subject to the smoking amount in our Terms (§ 14), which applies when we have reasonable evidence, such as photos, sensor data or a report from our staff or cleaner.

Automatically when you check out.

Yes — we'll text you a short link a couple of hours after checkout. Honest feedback (good or bad) helps us improve and helps future guests pick the right property. Takes about 30 seconds.